Free shipping & returns on all online orders (conditions apply)

Frequently Asked Questions

Buying a pair of Blundstones can be a big decision with so many different styles and colours available. If you have any questions about buying a pair of our boots, look through the FAQs below, or reach out to our customer service team who are here to help.



Born in Tasmania, Blundstone has been making boots since 1870. Like their place of origin, these boots are built tougher than they need to be and designed to go anywhere, do anything and look great every step of the way.

  • Natural foot shape
    Shaped for absolute comfort, Blundstone boots mould to the wearer’s foot over time, creating a custom fit that is truly yours and yours alone.
  • Pull tabs
    Blundstone’s iconic pull tabs make them effortless to put on and kick off. Because adventure waits for no one.
  • Premium Materials
    All of the boots in our range are treated for maximum water resistance. They’ll keep you dry, no matter where life takes you. Select styles in our safety range, like our gumboots, are completely waterproof, to protect against the harshest of conditions.
  • Maximum comfort
    SPS (Shock Protection System) Max Comfort has been designed and engineered to provide ultimate protection and support, with the inclusion of XRD® Extreme Impact Protection Technology. XRD® absorbs up to 90% of the impact when you move so your bones and joints don’t have to. XRD® is a registered trademark of Rogers Corporation.
  • Fit
    Blundstone boots are made to fit snugly around your ankle so can be tight to pull on the first time. Over time, the boot will stretch slightly over the instep, but never lengthwise.
  • Built seamless
    Our one piece uppers ensure minimal seams on the boot which helps to protect against breakage and leaks.

A proper fit is the key to getting the most out of your Blundstones. To ensure your boots are fit to go everywhere life takes you, here are a few things to keep in mind:

  • All Blundstone boots are unisex with the exception of the Women’s Safety Series, Women’s High-Top Boots and Women’s Heel Boots.
  • With repeated use, your Blundstone boots will stretch slightly over the instep, but never stretch lengthwise.
  • Our Classic and Kids’ series come with two pairs of footbeds that can be used to adjust sizing.
  • If you prefer trying on a pair in person, you can use our store locator to find your nearest local retailer.
  • Blundstone boots and shoes are marked with Australian / United Kingdom sizing. Blundstone 1/2 sizes refer to width only, not the length. Please refer to the size guide below to find the size that’s right for you.
  • Find Adult size guide here

    Find Kids size guide here

    *The size under the boot indicates the Blundstone (AU/UK) size.


Blundstone is 100% Tasmanian privately-owned and a family company. Our HQ is in Hobart and we also manufacture our gumboots in Tasmania, with the factory based at HQ. The factory has the capacity to produce 400,000 pairs of gumboots each year.

Our leather products are produced in Vietnam, India, China, Mexico and Thailand to continue to supply the quality boots you know and love for an ever-expanding global market. As we’ve expanded production capability to meet demand, we’ve kept – and continue to keep - a firm eye on the ethical standards of the manufacturers that produce our boots.

For us to be involved with a supplier, we must be satisfied that they comply with strict requirements in how they treat their people and their environment. We research internationally for supply sources and demand not only stringent quality standards, but healthy labour conditions and working environments. We employ our own inspectors on site at all manufacturing locations to ensure this occurs.

This means that respect for human rights and compliance with labour laws are high on the agenda. It’s written into our Factory Workplace Code of Conduct (Code) and our Factory Labour Practice Certification that we insist upon. Not only do our partners sign up to these, but they must ensure employees are informed about them and agree to periodic and unannounced audits for compliance.

Our requirements for ethical behaviour ensure there’s no forced or child labour, harassment or abuse, or discrimination. It ensures appropriate health and safety, freedom of association and collective bargaining, wages and benefits, hours of work, overtime compensation, and environmental standards.

Doing the right thing is part of who we are. As a family-owned company with a long and proud heritage, we have a firm commitment to behaving as an ethical global citizen.



Select ‘My Account’. ‘My Account’ is located on the top right-hand side of the navigation bar on the website. If you have forgotten your password, please click here if you have forgotten your password. An email will be sent to you with a temporary password. Please use this to login and reset your password.

If you need further assistance, please contact Customer Service on


Once you have placed your order on the website, you should receive an automated email confirming your order. Please ensure you check your ‘junk’ folder if you don’t receive the email. You will receive a second email once your order has left the warehouse and is on the way to you. The email contains your Australia Post tracking number. You can also check your order status at any time by logging into your account.


Your order will be shipped within 24 hours of being placed. Shipping is via Australia Post standard parcel with an estimated delivery time frame of 2 – 5 business days, depending on whether you live in a metropolitan area or country area. If you would like your boots faster, please call our customer service team during the business hours of 8.30 a.m. – 5.00 p.m. (AEST) Monday to Friday on either 1800 258 669 (toll free) or at and they will guide you through the process.


Once your order ships, you will receive an email with your Australia Post tracking number so you can see where your boots are.

  • We offer free shipping for all purchases made online at
  • All orders are dispatched from our Derrimut warehouse: 32 Makland Drive, Derrimut, Victoria 3026
  • The warehouse is closed on all Victorian public holidays including the Christmas / New Year period.
  • We do not ship outside Australia.

We currently accept Visa, MasterCard, and PayPal.



If you have recently purchased from this website and something is not exactly what you wanted – wrong size, colour not quite what you expected? No worries, just send the boots back to us in their original unworn condition (when you try them on, please do it on carpet), with original swing tags still attached, in the original shoe box within 30 days and we will refund the original purchase price.

To keep things simple we offer refunds rather than exchanges. That way you can re-order any style/colour/size that you want, and at any time you want – just go to and start a new order.

If you need to return your boots, here's what to do:

Step 1: We provide free returns for all our Australian customers. Put unworn boots and a copy of your invoice in the original box and place in a cardboard box. Keep a copy of the invoice for your records.

Step 2: Contact our customer service team during the business hours of 8.30 a.m. – 5.00 p.m. (AEST) Monday to Friday on either 1800 258 669 (toll free) or by email at and they will guide you through the rest of the process. Returns take 2 – 3 business days to reach our warehouse. Once received, your request will be processed within 1 – 3 business days.

  • You have 30 days from the day your item shipped to initiate a return.
  • Items purchased online at cannot be returned at any of our dealers. They must be returned directly to us as outlined above.
  • We only accept returns for items purchased at
  • All items must be received in their original, unworn condition and must include all original packaging or they will be refused.
  • A refund will be issued for the purchase price to the credit card or PayPal account that you used to make the purchase within 5 business days.
  • If our warehouse is unable to accept your return, the merchandise will be returned to you without credit.

At Blundstone we pride ourselves on the quality and durability of our products. Our warranty offers protection against manufacturing defects whether you purchased your boots directly from our online store or from one of our approved resellers.

For more information about our warranty and to file a claim, please visit our warranty page.


To keep things simple we offer refunds rather than exchanges. That way you can re-order any style/color/size that you want, and at any time you want – just go to and start a new order.



While our boots are designed to last, it's vital that you care for them to help prolong their life and lustre.

Our boots are made from leathers with various finishes, suede, nubuck and canvas. Each needs specific care in order to keep them clean.

Keeping the soles of your Blundstone boots clean is also an integral part of boot care. This will help avoid permanent stains and minimise contamination causing damage to your favourite boots.

  • First, remove any caked dirt on your boots with a soft bristled brush or damp cloth, and leave your boots to air dry. Please ensure that your boots are away from direct sunlight or any heaters, as they will dry out the leather.
  • Apply leather polish or cream to the leather to help maintain your boots. If you are using a polish for the first time, try it on an inconspicuous area of the boot to check whether it alters the color or appearance.
  • If using a polish, apply a small amount of leather cleaner to a polishing cloth or brush and rub onto the shoe in circular motions.
  • Wipe away the residue and again leave to dry.
  • Use a suede brush, to scrub off any surface stains or dirt.
  • If you have any scuff marks, you can remove them with a gum eraser. Simply rub the scuff with the eraser and wipe away the rubber debris.
  • Then dampen a suede brush with a little water and pour a small amount of suede and leather cleaner on it. Then clean the shoe, focussing your attention on any particularly stained spots.
  • Dab the shoes with a clean towel to remove any excess moisture and leave to air dry.
  • Once dry, apply a water and stain repellent spray on the shoe to help prolong their life. Some suedes are best treated prior to wear if they have not been treated.
  • It’s a good idea to waterproof boots regularly to protect the leather from staining. If the leather is wet, let it dry naturally prior to cleaning or using any cleaning substances.
  • Use a dry nubuck cloth to remove any surface dirt. Then brush gently with a nubuck brush. Use a circular motion, taking care not to spend more than a few seconds on any area.
  • If you have any scuffs, remove them with a gum eraser. Simply rub the scuff with the eraser and wipe away the rubber debris. Alternatively, try a spray-on nubuck cleaning solution, then wipe the area with a nubuck cloth. It is important to follow the instructions on such products and ensure it is tested on a small area before wider application.
  • Dab the shoes with a clean towel to remove any excess moisture and leave to air dry.
  • Apply a nubuck water and stain repellent on the shoe to help prolong the life of your shoes.
  • Remember, it’s a good idea to waterproof boots regularly to protect the leather from staining. If the leather is wet, let it dry naturally prior to cleaning or using any cleaning substances.
  • Scrub away any patches of dirt with a soft bristled brush. Or, if you have one lying around, you can even use an old toothbrush.
  • Dip a cloth or soft bristled brush into some warm water and clean the entire surface of the boot.
  • Put some tissue paper inside your boots and leave them to air dry, to help maintain their shape when drying.
  • Never put your canvas Blundstones in a tumble dryer or they risk shriveling and damaging the sole.
  • Remove any large pieces of dirt/debris from your boots.
  • Use a stiff nylon brush to clean between the tread to remove any excess dirt. Should dirt remain, soak your boots in a shallow bath/bucket of warm water for two hours. Again, use a stiff nylon brush to remove.
  • Finally, use a damp cloth for an overall clean before allowing them to dry naturally.
  • Never dry your boots by an open fire or artificial heat source, as this will cause the leather to harden, shrink and crack. It can even cause the leather to pull away from the sole. Always dry your boots naturally at room temperature.
  • Always store your boots in a well ventilated, cool place away from sunlight or any heat which will tarnish the leather.
  • You should use a leather conditioner on your boots whenever they need them. If your boots are looking a little scuffed and worn, always remember to use a conditioner.
  • Similarly, you should use a suede protector on your suede boots when they are looking worn, and before you wear them on a rainy or sunny day.
  • Avoid exposing your boots to chemical contamination. Solvents, strong acids and alkalis will do irreparable damage on leather, whilst commonplace substances like milk and salt are also highly damaging. In the event of exposure, clean the boots immediately.
  • You should only use good quality cleaning substances and ones specific to the material of your boots.



No problem. If your question wasn’t answered in any of the topics above, please fill out our contact form and someone from our customer service team will be in touch promptly.


We understand! You can contact our customer service team during the business hours of 8.30 a.m. – 5.00 p.m. (AEST) Monday to Friday on 1800 258 669 (toll free).